Thursday, 13 November 2014
iPad Kindle 'Tap to Retry' unable to download books and descriptions - caused by Norton ConnectSafe
On a home broadband connection one simple way to keep the kids away from dodgy websites - pornographic or security - is to use Norton ConnectSafe. Its a free service and just requires a small change in setup on your internet router. Essentially you use their DNS server settings so if a computer tries to connect to a website with suspicious content, you get redirected to Norton's safe page.
Just had reports in the past couple of weeks of a Kindle device failing to download books and descriptions and reporting that the WiFi wasn't working properly. Then the iPad Kindle app stopped downloading books, just reporting 'Tap to Retry'.
Both worked ok on the WiFi shared off my mobile phone, so it had to be the home broadband setup that was at fault.
The fix was to update the router with the latest DNS server settings from Norton ConnectSafe. So the old settings were 220.127.116.11 and 18.104.22.168.
As soon as this was updated and the Kindle/iPad network connections renewed (or device rebooted) then they started downloading again. Success!
Just to note there are additional DNS server changes, depending upon what level of filtering you require ...
22.214.171.124 (was 126.96.36.199)
188.8.131.52 (was 184.108.40.206)
220.127.116.11 (was 18.104.22.168)
22.214.171.124 (was 126.96.36.199)
More details and instructions can be found on the Norton ConnectSafe Configure Router page.