Friday, 17 November 2017

3 PCs missing from AVG Avast Cloudcare Console

Strange problem at one site with AVG CloudCare v3.6.4. Only one of 3 particular PCs would ever appear in the console at once. Lets call them PC26 (Maint), PC29 (Chef) and PC31 (Accts). This week PC29 was listed, status ok, updates ok. It even had the correct label name against it showing that is was Chef's computer. I tried reinstalling PC31 which succeeded, but it appeared on the list with the name Chef rather than Accts - and PC29 dropped off the list. I relabelled it to Accts, then PC29 came back on the list instead but with the new label.

Took me a while initially to realise that all three were essentially sharing one database entry and the last change/install took precedence as far as the console list was concerned.

Also tried removing AVG CloudCare off all three PCs at once and using the AVG Remover tool, rebooting, then reinstalling each one. And the same again but with the brand new 4.0.2 release of Avast Business Cloudcare. No chance.

In the end, after 25 mins online with tech support, we used the 'setup.exe -b' command to re-register the clients to the CloudCare database and reset registry keys. This cleared the problem and all clients came up normally.

To use setup -b, start a command prompt with Admin rights. Then change to the appropriate directory, depending upon client and 32 or 64 bit, eg
C:\Program Files(x86)\AVG\CloudCare   or
C:\Program Files(x86)\AVAST Software\Business Agent\

No comments:

Trust 1&1 Internet for your domain name registration, from only £1.99/year!. Check now!