Friday 17 November 2017
3 PCs missing from AVG Avast Cloudcare Console
Took me a while initially to realise that all three were essentially sharing one database entry and the last change/install took precedence as far as the console list was concerned.
Also tried removing AVG CloudCare off all three PCs at once and using the AVG Remover tool, rebooting, then reinstalling each one. And the same again but with the brand new 4.0.2 release of Avast Business Cloudcare. No chance.
In the end, after 25 mins online with tech support, we used the 'setup.exe -b' command to re-register the clients to the CloudCare database and reset registry keys. This cleared the problem and all clients came up normally.
To use setup -b, start a command prompt with Admin rights. Then change to the appropriate directory, depending upon client and 32 or 64 bit, eg
C:\Program Files(x86)\AVG\CloudCare or
C:\Program Files(x86)\AVAST Software\Business Agent\